We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund and returns policy below.

1. Return Eligibility
To be eligible for a return, items must be unworn, undamaged, and in their original packaging.
Items must be returned within 30 days of the delivery date.
Customized or personalized items are final sale and cannot be returned.
2. Return Process
To initiate a return, please contact us at black@timelessjewelryshop.com to request a return authorization.
Please include your order number and the reason for the return in your email.
Once your return authorization is approved, we will provide you with a return shipping address.
3. Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or the wrong item was sent.
We recommend using a trackable shipping service or purchasing, as we cannot guarantee that we will receive your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
5. Exchanges
If you would like to exchange an item for a different size or style, please initiate a return for the original item and place a new order for the desired item.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us at black@timelessjewelryshop.com within 7 days of receiving your order. We will arrange for a replacement or a full refund.
7. Contact Us
If you have any questions or need further assistance regarding our returns and refund policy, please reach out to us at:

Email: black@timelessjewelryshop.com
Thank you for choosing Timeless Jewelry Shop! We appreciate your business and look forward to serving you again.