To help you better understand our accessories and services, we have compiled some frequently asked questions for your reference.

What are the materials of your accessories?
All of our accessories are made of high-quality materials, including 925 sterling silver, gold, rose gold, and various gemstones and pearls. Specific material information can be found on each product page.

How do I choose the size of my accessories?
We provide a size guide on each product page to help you choose the right size. If you have further questions, please feel free to contact us by email.

What is your delivery policy?
We will process your order within 1-3 business days after receiving the order and send it to you by courier. The specific delivery time depends on your region.

Can I return or exchange the product?
If you are not satisfied with the product you purchased, you can apply for a return or exchange within 30 days of receiving the product. Please make sure the product is unused and keep the original packaging. For detailed return policy, please refer to our website.

How to provide after-sales service?
If you encounter any problems after purchase, please contact us by email (black@timelessjewelryshop.com). We will be happy to help you.

What is your contact information?
If you have any questions, please feel free to contact us via email: black@timelessjewelryshop.com.

Thank you for your support! We look forward to providing you with quality accessories and services.